Skyblux Support Plans: Empower Your Salesforce Business
Salesforce is an ever-evolving platform with three releases each year, introducing new features and changes. However, many businesses fail to leverage these updates to their advantage. They struggle with unresolved issues and hesitate to adopt new functionalities or modules. The absence of a dedicated employee in the role of a Salesforce Superuser or Champion—the Salesforce Guru—further complicates matters.Internal administrative resources often lack the time and technical skills required to provide adequate support to end users. Training becomes costly, and high employee turnover adds to the challenge. But fear not! Skyblux is here to assist.Why Choose Skyblux Support Services?Let’s Work on It Together
What is a Salesforce Center of Excellence,and Why Do You Need it?- Salesforce Center of Excellence (CoE) acts as a central governing body for the Salesforce processes.
- Brings together stakeholders from various departments.
- Responsible for making decisions regarding Salesforce.
- Establishes standards for architecture, upgrades, and enhancements.
- Ensures consistent user experience and minimizes administrative overlap.
- Makes decisions on implementing new features and gathers feedback from the user community.
Let’s Work on It Together
- Office Hours for coaching and personalized support
- Implementation of best practices and new functionalities
- Q&A sessions and administration support are available
- Evaluation of current Salesforce instance
- Preparation of a comprehensive improvement plan
- Action items include Salesforce configuration, new feature implementation, process changes, workshops, training, and ongoing support.
- “Functionality Roadmap” created for effective implementation of improvement action items.