Sell more and serve your customer in the “New Normal” economy

Share This

Year 2020 has been a huge challenge for all everyone, especially how the COVID-19 pandemic has impacted our life. We have transformed the way we interact with our family, neighbors, friends, colleagues, among others.

Similarly, many companies have changed the way the interact with their employees, customers, suppliers and partners. Firms have accelerated their digital transformation plans to cope with these new forms of personal relationships and the changes in consumer beha

viors.Technology has been a major enabler in this transformation process, not only for the companies, but also for the costumers and citizens. For example, online meetings have replaced in-person meetings. Zoom and Google Meet are now household names, as grandmothers virtually “meet” with their loved ones via many of those applications.

However, companies must incorporate more than virtual meetings to succeed in this new economy. Digital transformation must include aligning Marketing, Sales, Service and Operations to serve the customers in a whole new way.

Also, businesses must embrace profound change in their processes and reskill their workforce to adapt them to the evolving behaviors of the consumers and technologies.

Skyblux and can help your initiate these changes, implementing solutions to bridge the gaps in your business.According to a survey made by Salesforce, companies that have implemented Sales Cloud experience a 26% increase in revenues. Some of the main achievements of a digital transformation:

  • Drive your business on a proven application:
    • Get more deals
    • Make decisions with real-time reports and dashboards
    • Close more deals, faster!
  • Boost Productivity:
    • Spend more time selling, instead of administrative tasks
    • Have your customer data in one platform
    • Sell from anywhere: Mobile, Desktop, Laptop, Tablet.
  •  Serve your customer in any channel quickly
    • Provide your customer reps with powerful tools to respond
    • Resolve cases faster
    • Provide your clients a wide diversity of channels, while maintaining the same customer experience: email, phone, webchat, chat bots, Social media, portals, SMS, Whatsapp, web.

More To Explore


Canvas Slack Salesforce

At this year’s Dreamforce event, new features were introduced for Salesforce and Slack users, including the Canvas feature, a canvas where teams can share and work in real time. But what is Slack? Slack is a messaging application for a company’s employees to communicate and share information through direct messages or channels, dashboards, files and

Salesforce CRM

Salesforce Launches the NFT Cloud is entering the non-fungible token business or NFTs, with the announcement of NFT Cloud. The new service lets the companies expand their customer journey and experience to Web3. The users can mint and sell NFTs in the Salesforce Customer 360 Platform and connect customer data to get a 360-degree view in both physical and

Scroll to Top