- End-to-End Implementation of Salesforce.com Customer Relationship Management (CRM): Sales Cloud, Service Cloud and Force.com applications.
Our team can guide you through the full implementation cycle to assure the success of the project. We manage every project with rigorous and structured methodologies to ensure you achieve your goals.
– Business Analysis and requirement gathering. Before starting any project, we analyze the specific processes and business framework of your organization: the strategy to attain a competitive advantage, the “pain points” you must eliminate and the problems you must resolve.
– Definition of the Solution and project scope. Every solution is unique and must be tailored to the organization. So, we recommend the best implementation methodology for you project considering the specifics of your organization, industry and nature of the implementation.
– Configuration and development: Our consultants and developers have thorough experience implementing Salesforce CRM, Force.com applications and developing integrations with other systems and applications.
– Testing, Training and Transition: A detailed testing approach is the key to make sure the application will accomplish the project goals. Also, we give a supreme importance to the execution of training and change management efforts, since your team and organization will become the champions in the new solution and application.
- Administration and Support Services
- Administration and Support of Salesforce.com existing implementation
- Development of custom applications for Sales and Marketing, operations, financial management, supply chain, customer services and billing solutions.
- Integration of applications using web services, batch processes and middleware technologies.
- Provide support to customers’ projects and initiatives: project management, business analysis, agile development.
- Change Management and Training
- Business Analysis and Strategy