Customer Service: The Frontline in the Customer Experience War

Customer Service: The Frontline in the Customer Experience War

  Most growing companies have a strong focus on marketing and sales efforts and leave customer service process as “an issue that will be solved at a later time”. However, companies realize its true importance when the customers are massively leaving out the door.  Meaning that sales efforts and customer acquisition costs (marketing, sales and Read more about Customer Service: The Frontline in the Customer Experience War[…]

Develop Apps at Lightning speed

Develop Apps at Lightning speed

            Companies and organization face several challenges when new business requirements arrive for the development of a new application to support a process. What technology? Platform? Mobile capabilities? Security? Force.com is “leading the pack” in the market among Platform-as-a-Service (PaaS) solutions. It provides “out-of-the-box” tools to build enterprise applications in Read more about Develop Apps at Lightning speed[…]

3 important recommendations and tips for your Salesforce Implementation

3 important recommendations and tips for your Salesforce Implementation

  Salesforce.com is the best solution to support your company processes from sales automation to customer service. It has been ranked by Gartner for 9 Years in a row as a Leader in the Magic Quadrant. However, the success of the CRM relies on the implementation project. There are different implementation methodologies (Agile, Waterfall or Read more about 3 important recommendations and tips for your Salesforce Implementation[…]